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20 Aug 2023

Full-Time Sr. Call Center Supervisor – Dinapur Nizamat

Perini Corp – Posted by JobsTeam Dinapur Nizamat, Bihar, India

Job Description

In our contact center, we’re seeking for a capable Call Center Supervisor to manage and oversee a team of coworkers. You will be in charge of evaluating their work and giving them with comments in order to help them improve their performance while also ensuring that our consumers and retail partners get outstanding service. The Call Center Supervisor will give agents with knowledge, feedback, and mentorship, as well as support call center service level standards by holding teams responsible for outcomes and performance metrics. The Call Center Supervisor will also foster and promote an inclusive and diverse culture, ensuring that all activities are consistent with the Company’s procedures, policies, and values. A good contact center supervisor will have previous supervisory and customer service experience. You’ll have excellent communication skills and the ability to lead and encourage others. You’ll be well-organized, dependable, and able to produce outcomes.

Job Title : Sr. Call Center Supervisor
Location : Dinapur Nizamat, Bihar, India
Salary : $ 26.57 per hour.
Company : Perini Corp
Job Type : Full-Time


  • Assist in the planning and monitoring of the individual development plans of the representatives, as well as increasing the skills and knowledge of the representatives in order to ensure effective service delivery and high-quality member service.
  • In order to assist your staff in achieving their metric targets and to analyses their performance scorecards, it is your responsibility to have monthly one-on-one meetings with each of your employees (e.g. AHT, CSAT, Call Quality, etc.)
  • Investigating member queries or complaints to ensure appropriate follow-up and member satisfaction; providing feedback to member, representative, manager, or other credit union officials. Responsible for researching member inquiries or complaints.
  • Provide credit union representatives with enough education and training so that they may effectively and efficiently deliver information to members about all of the credit union’s offerings.
  • Performs frequent checks on the performance and quality metrics of the team and the agents in order to ensure that these are always being met, and takes corrective action as required.
  • Responsible for the contact center’s daily operations, including real-time administration of call canter staff and monitoring of work queues (inbound calls, device returns, email requests, outbound calls, and so on).
  • Training, assigning, scheduling, coaching, advising, and punishing personnel; conveying job expectations; monitoring, assessing, and reviewing job contributions; enforcing rules and procedures.
  • Identify and use best-in-class facilitation tools and strategies to coach people to fulfil business performance requirements, and include performance intervention to expedite learning.
  • Assist the management in overseeing the contact center representatives by watching and supporting them in the use of scripts, probing inquiries, and problem-solving approaches.
  • Continuously assesses and improves processes and methods. It is incumbent upon this individual to provide recommendations for ways in which the area’s operations, efficacy, and level of customer service may be improved.


  • Read and prepare regular reports and letters to update members and leaders. Apply common sense to written and spoken directions.
  • Capability to interpret a broad variety of technical instructions utilizing MSR functions and deal with a number of abstract and tangible variables concurrently.
  • It is essential to have a focus on the client, excellent problem-solving skills, the ability to work alone or as part of a group, good follow-up skills, and the capacity to juggle many responsibilities at once.
  • You must have at least two years of leadership experience and know how to use Word, Excel, and PowerPoint in Microsoft Office.
  • At the very least, a high school diploma or GED is required, as is at least five years of experience in a call center or in member services (call-center preferred)

How to Apply

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Job Types: Full-Time. Salaries: Less than 20,000.

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