Full-Time Specialist Front Office Manager – Tando Allahyar
It is the duty of the Front Office Manager to ensure that all guests receive first-rate service from the moment they contact the company until they leave. As a company, we will measure our future successes against this achievement. The ideal applicant is an assertive manager that thrives on variety, takes pride in their work, and enjoys interacting with the public. Having a can-do mentality and a drive to please customers are essential for success in this role. Join our fantastic staff, all of whom are committed to making our customers’ experiences unforgettable while also maintaining a positive and enjoyable work atmosphere.
Job Title : Specialist Front Office Manager
Location : Tando Allahyar, Sindh, Pakistan
Salary : $ 25.02 per hour.
Company : Fortune Brands Inc.
Job Type : Full-Time
- Adapts well to high-pressure situations at the front desk, when quick thinking and decisive action are required to solve guests’ issues.
- Day-to-day operations management including maintaining quality and standards and satisfying customers’ needs.
- effectively resolves problems by employing novel methods of management. provides guests with consistent, high-quality service by enforcing the hotel’s standards.
- Makes it easier for employees to understand what they’re supposed to be doing by clarifying instructions in writing and verbally. provides direction and guidance to front desk, reservation, front office, and guest service employees. keeping an eye on how things are going and helping out with improvement.
- Fosters a collaborative environment by providing direction and inspiration to employees.
- Manages and oversees an organization’s staff. Takes care of all the day-to-day stuff. Has enough familiarity with the position to fill in when necessary.
- Makes sure the front desk can handle an audit against brand standards and meets all requirements.
- Quickly extends a warm welcome to clients, speaks clearly and upbeat, and listens to and comprehends requests, problems, and circumstances coming from both visitors and team members.
- Connects with staff in a way that fosters open communication and teamwork, and encourages others to do the same.
- Establishes and conveys performance standards in accordance with position descriptions, and keeps tabs on employee development.
- The ideal candidate will have at least one year of managerial experience in retail, hospitality, customer service, or a related field.
- Diplomacy, tact, and tolerance are required for successful interactions with internal and external customers, some of whom may be angry or rude.
- Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
- Capacity to use a computer system that requires some degree of complexity to access and enter data accurately.
- A solid mathematics background is necessary for someone to comprehend and analyze hotel financial data.