27 May
2023
Full-Time Program Assistant – Tuesday to Saturday Shift – Gyalsing
Job Description
The Program Assistant works closely with the Program Director to ensure that residents’ requirements for mental, emotional, and physical stimulation are met on a daily basis through a variety of structured and unstructured activities.
Job Title : Program Assistant – Tuesday to Saturday Shift
Location : Gyalsing, Sikkim, India
Salary : $ 36.99 per hour.
Company : Reader’s Digest Association Inc.
Job Type : Full-Time
Qualifications:
- Help develop and plan a wide range of exciting, interactive, and instructive programs for locals of all ages.
- Find repeating themes in customer service requests; they might point to opportunities to enhance call and email interactions, lead documentation, or master calendar settings.
- Manage the resolution process, which includes escalating potential issues to the Open Enrollment Director.
- Make an impact on unique projects aimed at enhancing business operations and the quality of service provided to customers both inside and outside the company.
- Exercise independent judgment to determine the root cause of the customer-related issue and find a resolution.
- Cooperate across departments to update our clients quickly and accurately.
- Carry out customer reporting responsibilities, such as keeping records for internal CRM system users.
- Partner with the marketing, systems, business development and operations teams as needed.
- Help customers with issues related to the service they have subscribed to, such as registering for a subscription or navigating a problem with an existing subscription.
- Use phone calls and emails to impress clients with your proactive, problem-solving attitude.
Skills:
- This role requires regular communication and interaction with high-level management. Having excellent verbal and written communication skills is essential.
- Capacity to efficiently and precisely enter data into computer systems using the mouse and other input devices.
- Must be very organized and capable of handling a fast-paced workplace atmosphere and several projects at once.
- capable of working without supervision; self-driven; proactive.
- The environment is always evolving, therefore it’s important to keep a positive frame of mind.