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19 Aug
2023
Full-Time Front Office Manager Bilingual, Entry Level – Faridkot
Job Description
The Front Office Manager oversees and coordinates all Front Office operations, including the Front Desk, Bell Stand, Concierge, Automatic Door System/Phone System, Valet Parking, Transportation Department, and the Concierge/Executive Lounge. Maximize financial success and invest in the ongoing professional development of staff members while working to increase visitor and employee engagement.
Job Title : Front Office Manager Bilingual, Entry Level
Location : Faridkot, Punjab, India
Salary : $ 25.97 per hour.
Company : American Standard Companies Inc.
Job Type : Full-Time
Qualifications:
- Manages the front desk during stressful situations, emergencies, and guest complaints, and implements resolutions using discretion and sound judgment.
- To solve difficulties, he employs creative managerial talents. Ensures that Hotel standards are followed in order to maintain consistent, high-quality guest relations.
- provides leadership and direction to the workforce in order to foster a sense of teamwork.
- Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations, and front desk agents in the details of work. Observes performance and encourages improvement.
- Displays warmth and sincerity when interacting with customers, has an upbeat, easygoing tone when communicating with others, and shows keen attention to detail while listening to and processing the needs, concerns, and context of guests and coworkers.
- cultivates a culture of open communication and teamwork among staff members and ensures that everyone on the team does the same.
- oversees daily operations, making sure they are carried out to the highest standards and that consumers’ expectations are met.
- makes ensuring front office staff adheres to all brand requirements and is capable of passing a brand standards audit.
- controls and directs workers. regulates the day-to-day operations of everything. competence in performing duties associated with one’s position on staff when called upon to do so.
- Disseminates and monitors performance standards according to job descriptions.
Skills:
- Ability to access and accurately input data using a highly complex computer system
- An elementary understanding of mathematics is necessary for analyzing hotel financial data.
- Possess the tolerance, tact, and diplomacy to deal with irate consumers, get accurate information, and resolve problems with clients both inside and outside the company.
- We prefer candidates with at least one year of managerial experience in retail, hospitality, customer service, or a closely connected field.
- Observe the proper lifting and moving techniques outlined in the departmental orientation manual.