27 May 2023
Full-Time Customer service supervisor – Deoghar
The Customer Service Lead will lead and coach a region team in providing outstanding technical and commercial support to a customer base in the Southeast Region. Partnering with regional sales and operations teams to grow revenue, improving and implementing standard work norms and processes, and acting on Voice of Customer-based improvement opportunities and team performance needs are just a few of the responsibilities. It would be advantageous if you have prior experience in the manufacturing or leasing industries. A bachelor’s degree is required for this position.
Job Title : Customer service supervisor
Location : Deoghar, Jharkhand, India
Salary : $ 17.02 per hour.
Company : Dunn-Edwards Corporation
Job Type : Full-Time
- Attend meetings and trainings to stay informed about changes to programme knowledge, systems, and procedures, and review all new training materials.
- Products will be replaced or refunded.
- All attendance and work schedule requirements must be adhered to at all times.
- Follow the guidelines for handling confidential and personal data.
- Inbound and outgoing calls should be handled with respect, promptness, and professionalism.
- Fix problems and manage emails correctly to ensure first-contact resolution.
- Customers’ complaints should be directed to the proper internal or external partners.
- Use your knowledge and training to accurately respond to customers’ problems while following all scripts, policies, and procedures.
- Extend and upgrade a knowledge database that already exists.
- Accurately document and process customer claims in the appropriate systems/spreadsheets.
- 2+ years of experience working in retail or ecommerce-related disciplines and sectors.
- Strong organizational and communication skills are necessary, as well as precise attention to detail.
- Must be a self-starter who can move, prioritize, and fulfil deadlines on their own.
- A bachelor’s degree in business administration, communications, or a closely related subject is recommended.
- It is necessary to have knowledge of the Microsoft Office Suite and tools.