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20 Jan
2023
Full-Time Customer Experience Lead – Baao
Job Description
We’re seeking for a Customer Service Lead to help with a variety of client initiatives. In this position, you will troubleshoot fundamental technical difficulties, develop excellent customer connections, fact-find to discover needs while identifying opportunities and trends to discuss with key partners, and guarantee that all of our clients receive satisfying resolutions to concerns. Candidates should be natural problem solvers who aim to give exceptional customer service and satisfaction on a consistent basis.
Job Title : Customer Experience Lead
Location : Baao, Camarines Sur Province, Philippines
Salary : $ 15.04 per hour.
Company : Uline
Job Type : Full-Time
Qualifications:
- Extend and augment a knowledge base that already exists.
- Observe all attendance and work schedule standards with vigilance.
- With courtesy, promptness, and professionalism, handle incoming and outbound calls.
- Customer complaints should be sent to the right internal or external partners.
- In the appropriate systems/spreadsheets, document and handle client claims appropriately.
- It’s important to process refunds or provide new products.
- Use your knowledge and training to provide precise answers to client concerns while adhering to all scripts, policies, and procedures.
- Abide with the rules governing the handling of private and personal data
- To stay up to date on changes to programme knowledge, systems, and procedures, attend meetings and trainings and study all new training material.
- Ensure first-contact resolution by fixing problems and managing emails properly.
Skills:
- Must be a self-starter capable of moving, prioritizing, and meeting deadlines independently.
- 2+ years of experience in retail or ecommerce-related fields and industries.
- Bachelor’s degree in business administration, communications, or a closely related field preferred.
- It is recommended that you use the Microsoft Office Suite and tools.
- Excellent organizational and communication skills are required, as well as meticulous attention to detail.